description: Navigation for support knowledge articles.
OKF example bundle
SaaS Support KB OKF Bundle
A support knowledge bundle with account recovery, permissions, and escalation context.
Use case
Customer support agents and help center search.
description: Customer-safe steps for account lockout recovery.
Bundle Markdown
<!-- index.md --> --- type: index title: SaaS Support KB description: Navigation for support knowledge articles. tags: - support - kb timestamp: 2026-06-27 --- # SaaS Support KB - [Reset a locked account](reset-locked-account.md) - [Change user role](change-user-role.md) <!-- reset-locked-account.md --> --- type: support-article title: Reset a locked account description: Customer-safe steps for account lockout recovery. tags: - support - login timestamp: 2026-06-27 --- # Reset a locked account ## Steps Confirm account ownership, send a reset link, and escalate if reset email delivery fails.