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Incident Runbook OKF Template

Structure operational runbooks so agents can retrieve symptoms, checks, escalation paths, and recovery steps.

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runbook / ops / support

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---
type: runbook
title: API Latency Spike Runbook
description: Steps for diagnosing and responding to elevated API latency.
tags:
  - runbook
  - api
  - latency
timestamp: 2026-06-27
---

# API Latency Spike Runbook

## Symptoms
- P95 latency above target for 10 minutes.
- Customer reports mention slow saves or timeout errors.

## First Checks
1. Check current deploy status.
2. Review database saturation.
3. Compare error rate with traffic volume.

## Recovery
Rollback recent deploys if latency started after release. Escalate to database owner if saturation remains high.