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---
type: support-article
title: Reset a Locked Account
description: Customer-safe steps for account lockout recovery.
tags:
  - support
  - account
  - login
timestamp: 2026-06-27
---

# Reset a Locked Account

## When To Use
Use when the customer cannot log in because the account is locked after failed attempts.

## Steps
1. Confirm the customer owns the email address on the account.
2. Send the password reset link.
3. Ask the customer to wait five minutes before retrying.

## Escalate
Escalate when the reset email does not arrive or the account remains locked after reset.

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